Bienfait Ndoole

Bienfait Ndoole

Information Technology & Communication Engineer

*********@gmail.com +243 814469465 Goma, Congo DRC LinkedIn
10+
Years exp
4
Countries
600+
Users supported
90%
Women in regional IT team

📌 Summary

IT Engineer and Regional Advisor with over 10 years of experience in digital transformation and managing IT operations in multi-country environments, particularly in the humanitarian sector. Currently responsible for IT services across DRC, CAR, Rwanda, Burundi, supporting over 600 users with a focus on system availability, cybersecurity, and operational efficiency.

Core ethos: digital transformation, cloud migration, inclusive leadership, and resilient infrastructure.

⚙️ Core Skills

Microsoft 365/Intune/EntraAzure (AZ-900/AZ-104)VMware ESXi PowerBI / PowerQueryODK / KOBO / iFormBuilderActive Directory / WSUS Cybersecurity & MFANetwork segmentation / VLANsPRTG / Lansweeper Caspio / OdooFreshdesk / AirWatchAsset & Logistics Management
Languages: French (Advanced), English (Professional), Kiswahili (Native)

Professional Experience

Sub-Regional ICT Advisor
Concern Worldwide – Great Lakes Region (DRC, CAR, Rwanda, Burundi) | Feb 2022 – Present
  • Leading regional IT operations across 4 countries, standardizing cybersecurity compliance and optimizing service delivery for 600+ users.
  • Reduced IT operational costs through digital transformation (asset management, recruitment, contract, fleet tracking systems).
  • Led migration from on-premise to Microsoft cloud ecosystem (M365, Intune, SharePoint), boosting collaboration and efficiency.
  • Built & mentored a regional IT team with 90% women, enabling career progression from interns to IT officers.
  • Strengthened cybersecurity (Entra ID, MFA, identity controls) and improved vendor management with SLAs.
National ICT Coordinator – CAR (Secondment)
Concern Worldwide – Bangui, Central African Republic | June 2021 – Aug 2021
  • Upgraded IT systems to meet organisational standards (security, encryption, antivirus, server migration) within strict deadline.
National ICT Coordinator – DRC
Concern Worldwide – Goma, DRCongo | Feb 2018 – Feb 2022
  • Defined national IT strategy, infrastructure management, multi-site support & business process digitalization.
  • Designed business-critical platforms: IT asset management system, online recruitment portal, travel request system.
  • Led digital transformation of HR & logistics processes, improving efficiency & transparency.
  • Virtualized server infrastructure (VMware), enhancing resilience and scalability.
DDG (Digital Data Gathering) & ICT Officer
Concern Worldwide – Goma, DRCongo | May 2014 – Jan 2018
  • Migrated data collection systems to iForm Builder, KoboCollect, ODK, boosting data accuracy & real-time reporting.
  • Designed beneficiary identification system with barcode-enabled ID cards → reduced fraud, improved verification.
  • Structured program databases + implemented asset inventory management system.
Programme Assistant & Database Administrator
Concern Worldwide – Masisi, DRCongo | June 2012 – May 2014
  • Introduced PSI Fusion data collection, trained field teams on digital tools, developed beneficiary databases for distribution programs.
Computer Maintenance Technician
Central Office of the Masisi Health Zone | Jan 2011 – June 2012
  • Implemented file server & backup system, supported National Health Information System (SNIS), delivered IT training.

Education

🎓 Kenyatta University (Nairobi, Kenya)
Engineer in Information Technology
2016 – 2019 | GPA: 63.88
🏫 Anuarite Lyceum (Goma, DRC)
State Diploma in Business & Administration
2000 – 2007

Certifications

CompTIA A+, Network+CCNA (SimpliLearn)ITIL Foundation V4 CyberSecurity AnalystVMware ESXi AdvancedMicrosoft Azure AZ-900 / AZ-104 Microsoft 365 AdminForm Builder CertifiedWindows Server Admin IT Management: PrinciplesData Center DesignPathway - Managing for Impact
Continuous learner & Udemy advanced track (2022-2025)

Key Projects

Operations Management Platforms (2021-2025)
Developed and rolled out: Recruitment portal • Asset management • Travel & contract management • Fleet information system for Concern Worldwide DRC & CAR. Boosted transparency and operational efficiency across countries.
Beneficiary fraud reduction system
Barcode-enabled ID cards + database integration → significantly reduced fraud & enhanced real-time verification in humanitarian programs.
Cloud & Modern Workplace
Architected full migration to Microsoft 365, Intune, SharePoint, and Entra ID for 4-country operations, reducing costs and improving collaboration.

Technical Proficiencies

📡 Systems & Tools: iFormbuilder, ODK, KOBO, PowerBi, PowerQuery, Freshdesk, AirWatch, Lansweeper, Caspio, Splashtop, MOTOTURBO, QGIS, Odoo
☁️ Cloud & Virtualization: VMware ESXi, AWS, Azure Virtualisation, VLANs, Intune admin, Azure, 2FA, Exchange
🛡️ Network & Security: VPNs, Firewall, PRTG, network segmentation, Entra ID Protection, WSUS, Windows domain, SRAT
📦 Logistics & Asset: Supply chain, asset lifecycle management, radio VHF/HF, fleet tracking systems

Languages & Communication

French – Advanced (Official)
English – Professional & Academic proficiency
Kiswahili – Native / National language
Volunteer & leadership: Women in tech advocate, mentor for junior IT professionals in the Great Lakes region.

References - On demand